Refund and Returns Policy
When can I raise a Return Request?
Products can be returned in the following cases:
If you have received a broken or damaged product. (We ensure that optimum protective packaging is used for all our shipments but in rare cases products may get damaged in transit.)
If you have received a product not matching in terms of size or design selected by you in your order.
We may ask you to share photos of the items received.
To be eligible for a return, the product must be unused and in the same condition that you received it.
How can I raise a Return Request?
Return request needs to be raised within24 hours of receiving your product. It can be raised by emailing us at firstname.lastname@example.org, with your Order Number. We will respond to your email within 1-2 working days.
As per our policy, return requests will not be entertained after 24 hours of receipt of your product.
What is the procedure for Returns?
In the event that your return request is accepted, you will have to ship the product back to us in its original packaging in an unused condition within 2 working days, at the following address:
BE 111 Shantipally,Rajdanga Main Road, Kasba Kolkata, West Bengal, India 700107.
Contact No. 9831796777
Please note, you will have to bear the Return Shipping Cost. Stories to Relive will not reimburse the Return Shipping Cost. Please use a reputed courier company that provides you with a tracking number to return your product. Any product lost in the Return Shipment is not the responsibility of Stories to Relive.
On receipt of product and inspection by Stories to Relive QC Team, we will send you a Replacement. No Refund will be given.
Important Terms & Conditions for Returns:
Stories to Relive reserves the right to approve or reject a returns claim.
The returned items will only be accepted if they are received in the original condition.
In case Stories to Relive QC Team receives the returned product in a used or further damaged condition while in return transit, then we may reject the return and ship the same product back to you.
Any Products bought on Sale are not eligible for Return or Exchange.
Actual colours of a product may vary from how they look on an electronic screen since each display settings are calibrated differently, hence return request on the basis of variation in colour will not be accepted.